About > Our People
Our People
Since 2012 RRRS has been serving New Americans. This terminology includes refugees, immigrants, “no one left behind” (natives who have served our military in their home country) and now asylum seekers.
These folks come from a variety of countries and cultures which are very different from each other and from our culture. They range from skilled professionals to illiterate farmers. This requires understanding of each culture and its relationship with American cultural values.
To help bridge this understanding gap we have as staff New Americans themselves who have become familiar with our culture and values and are familiar with the cultural differences.
Because we house most of those whom we serve, we get to know the entire family and the needs and challenges that each member of the family faces, giving us a unique perspective on how to help them become self-sufficient.
Djifa Kothor
Djifa Kothor is our Executive Director. He has been with RRRS since 2014 and manages day to day operations and especially the housing. His family came originally from Togo and have been here for 20 years. Djifa is a graduate of Holy Family School, Bishop Kearney High School, St. Lawrence University and the University of Illinois at Urbana-Champaign.
Kathy LaBue
Kathy LaBue is our board chair. Kathy is the co-founder of Mary’s Place Refugee Outreach, which was the organization that got this whole thing rolling. She has more than a dozen years of experience dealing with refugees from three continents and is one of the more knowledgeable people in our area on understanding refugees and their needs and concerns.
Mike Coniff
Mike Coniff is the founder of RRRS and CEO. Starting from a desktop computer at home, Mike has helped RRRS grow to what it is today. Mike would be first to admit that it has been God’s hand and the talent and dedication of staff and volunteers who have brought RRRS to what it is today.
Grace Lane
Grace Lane – Grant Manager – Grace began working at our office in the summer of 2024. Since then, she has taken our grant-attaining efforts to the next level. She holds a bachelor’s degree in global studies from the University of Buffalo. In prioritizing networking and community engagement, Grace aims to improve RRRS’ exposure as a fundable non-profit organization.
Day Thoo
Day Thoo is one of our Burmese maintenance and repair workers. He has been in the US for about 10 years. He is the mainstay of our home repair and maintenance efforts, helping us keep 60+ housing units safe and comfortable for our people.
Aung Ngae
Aung Ngae Aung Ngae is a hard worker from Myanmar who does all kinds of maintenance tasks for RRRS. He came to Rochester via Thailand with his family in 2009.
England Abdi
England Abdi came to Rochester Refugee Resettlement Services in June 2021. She is a Healthy Home Coordinator and a Case Manager, and has a passion for providing services to refugee families. She came to the United States at eleven years old, and grew up in Chicago. She is working with multiple refugee families to improve living in healthier and safer environments. She wants to become a Social Worker,a she enjoys working with diverse refugees to connect them with resources that they need. In addition, she believes that it is essential to have a deep understanding of cultural differences to provide quality care while at the same time being culturally sensitive.
Esma Nacakgedigi
Esma Nacakgedigi (Immigration Program Manager): Esma has been focused on law for 8 years. Her interest in law flourished after earning her masters in Health Law at the Gaziantep University School of Law in 2016. She worked as an attorney specializing in helping female refugees with their application processes in Turkey. Since 2017, she has committed herself to helping others, working as a law clerk at Fisher Law Firm in California, volunteering her time and expertise to numerous charitable organizations, and earning her masters in U.S. Law & Policy at University of the Pacific, McGeorge School of Law.
Berka Mou
Berka Mou – Case Manager – As a well-experienced cultural specialist and educator, Berka has a strong edge in leading case management efforts for our Arabic-speaking clients. His compassionate attitude and passion for helping disenfranchised groups in the Rochester city area, shine in his work. Berka migrated to the United States at a young age, and has always had a keen interest in education and languages. He regularly continues to teach English to new Americans, as well as helping them acclimate to Rochester throughout their resettlement journey.
Natalia Argitis
Natalia Argitis felt a need to get involved, after being introduced to RRRS through a volunteer opportunity and to reach our community by caring for our families’ homes. She now serves as Volunteer and Project Coordinator. Natalia feels strongly about leading our young volunteers, and helping them understand of the sacrifices our community has made to come to this country. Ever since migrating to New York, Natalia feels as though it is a personal duty for her to honor our refugee families and their strength. She holds a degree in sociology from Queens College.
Phillipa Stuart
Phillipa Stuart – Phillipa feels that it is her life’s purpose to give back to those that paved the way for us. With a rich background in social work, as well as having first hand knowledge of one’s journey when coming to the United States, Phillipa is our Behavioral Consultant. When she is not educating others on trauma responses, or is not too busy being a program director working with youth, Phillipa is right here at our office helping families obtain the resources they need to feel their best throughout their transitional journeys.
Phil Matt
Phil Matt has served as Webmaster for the RRRS since 2014. A “recovered photojournalist,” Phil donates his web and print design services (Nimble Eye Design) to the RRRS because he believes that refugees have always played such a central role in the vibrancy, growth and progress of American society. He is honored to be able to contribute to the RRRS in their ongoing efforts to help refugees in their new American lives.
Daniel Keefe
Daniel Keefe – Employment Coordinator – Holding extensive experience in manufacturing labor and having had exposure to various international labor markets, Daniel Keefe makes a crucial addition to the RRRS team as a volunteer. Since 2024, he has catapulted the reach of our Employment program, securing partnerships with multiple employers in the city area and beyond. With a tight focus on skills and career goals, Daniel bridges the gaps between employers seeking refugee help, and clients seeking an in to Rochester’s labor force.
Zia Rahman Srack
Zia Rahman Srack – Case Manager – Leaving Afghanistan was the beginning of Zia’s journey to Rochester. After arriving in the city with his family, Zia instantly got involved in the case management spectrum, using his language background in Dari, Pashto, and Arabic to assist clients through their various trials. Zia uses an interpersonal approach to clients’ needs, connecting them to city services and alleviating their language barriers. He maintains steady communication with Afghan families in the program, and is the backbone of RRRS’ case management efforts.